Standard Return Policy (within 30 days)
Trimantec will exchange or return items which were purchased direct from us within the last 30 days if in new, resalable condition. This excludes custom and non-standard products. There is a 25% restocking fee.
An RMA must be obtained from our returns department which can be reached at 336-767-1379.
Products returned without an appropriate RMA number will not be accepted and returned to the sender at sender’s expense. Customer is responsible for all return shipping fees.
Extended Return Policy (after 30 days)
Products returned after 30 days are subject to a restocking charge and may be non-returnable. Standard restocking charges for items returned after 30 days starts at 25% of the sale price. Restocking charges for non-standard products that may be accepted for return by the manufacturer will be charged based on the manufacturer’s restocking fee to Trimantec and will be advised at the time the RMA is given. Restocking charges can be handled on a case-by-case basis.
If you should need to cancel your order after it has been processed, shipped, assembled, or received at our facilities, there may be a restocking charge. We will attempt to cancel orders if requested; however, order cancellation is subject to our manufacturer’s cancellation policy. If the product has been special ordered, is a non-stock item, or is being built to custom specifications, it may be non-cancelable or subject to a minimum restock fee of 50%.
Custom and non-standard products are not able to be cancelled or returned. Custom and non-standard products are defined as products that are special order, custom orders, orders built to customer’s specifications, assembled or modified products, products not stocked by Trimantec or orders for value-added products. Pneumatic cylinders are considered non-standard products. Trimantec follows all manufacturer’s return policies.
Trimantec sells new products and honors all manufacturer warranties which may vary by manufacturer.
Products must be new, unused, and in original, undamaged boxes with all original packing material and product literature to qualify for return. Returns will be inspected upon arrival to our facility.
Please contact us with any questions about returns at (336) 767-1379.